FAQs

1. Can I change my plan?

Yes, but you can only have one plan per username / account. https://join.ourlocality.org/membership-account/membership-levels/

2. Can I cancel a plan?

Yes, but we cannot refund unused credit. If using Paypal use this link: https://join.ourlocality.org/membership-account/cancel/ and no further payments will be taken. If you have setup a standing order contact your own bank and ping us an email to tell us that you wish to cancel.

3. Can you invoice me?

Yes, you can access your invoice here after login: https://join.ourlocality.org/membership-account/invoice/

4. Where do I send my completed standing order?

To your own bank.

5. Can I maintain my website on a “free” tier?

Yes, provided your storage limit has not been exceeded. We will decouple the domain if already mapped, and if we manage the domain registry, we won’t renew it on its anniversary.

6. I don’t want to use PayPal or setup a standing order, can I still have a website as I am concerned about you taking payments without my consent.

In both cases you are in control. In your Paypal account you can manage recurring payments in the My money section. With a standing order you can either go to your bank, go online or write to them to cancel any future payments.

7. My question isn’t covered here

Before you ping us an email log in to https://join.ourlocality.org/wp-admin/ and you should see your Membership Account menu options on the left hand side