FAQs

1. Can I change my plan?

Yes, but be prepared for a reduced service, if you downgrade.

2. Can I cancel a plan?

Of course, but we do not refund unused credit. If you have setup a standing order contact your bank or cancel through your online account and ping us an email to tell us that you wish to cancel.

We’ll decouple your domain and reduce your file allocation. If your file allocation exceeds the free tier, we’ll contact you.

3. Can you invoice me?

Yes, contact the treasurer: treasurer@sustainingdunbar.org making sure you identify the website and domain.

The annual fee for Plan More with domain.org.uk is currently £79.20!

4. Where do I send my completed standing order?

To your bank. cc: treasurer@sustainingdunbar.org so we can keep records straight.

5. Can I maintain all my websites on a “free” tier indefinitely?

Yes, for now, provided your storage limit of 250Mb has not been exceeded. We will also decouple the domain if already mapped, and if we manage the domain registry, we won’t renew it on its anniversary, but see (7) below.

6. Can I downgrade my plan to  free plan?

Yes, provided your storage limit of 250Mb has not been exceeded, we will remove the security certificate on the domain and any domain mapping. You will need to do the same if you manage your own registry – forwarding with a security certificate is not advised.

7. If I don’t renew my domain what happens?

If you own a domain, it is wise to avoid letting it expire. Once it has expired you still have 3 months to reclaim a domain from the registry. After that it is sold on the open market.

A domain with a few years of history is a valuable commodity for fraudsters and spammers. To avoid confusing your users and reputational damage to your organisation, let us do the renewal, which means we can get the best rates for your (about 30% off retail prices from some well-known domain sharks).

8. Why do WordPress.com, Wix etc. offer so much better value for money?

With hundreds of millions of dollars of investment (sometimes from private equity) other platforms can pass on the benefits of “economies of scale”. Some of these outsource their support to weaker economies and use microworkers to deliver it.

We manage everything on a shoe string but do it locally and for the love of it – the platform is technically “community owned”.

We don’t sell, mine, monetise or otherwise exploit your data.

9. I think I will move – do I need to move the domain?

If you own a domain and we manage it, we can handle the renewals. Select the £36 annual plan and we’ll renew it at cost (less than £10 as we write). Give us your forwarding details and we’ll delegate the DNS to your new provider. If you want us to manage to DNS, select the £72/a plan. Or initiate a transfer and we’ll send it on its way.

10. I am finding the template restrictive

Templates are restrictive by design, that is the point – the designer has done the hard work for you. However, if you are still using the classic editor, try converting to the block editor – it is incredibly versatile by comparison – and see if you can achieve your aim without a fundamental change of look.

You can of course switch between around 50 Templates, but expect to spend several hours or days or weeks or months re-configuring it or repairing the damage done.

Also modern templates have built in pattern creators and you can copy patterns created elsewhere and paste them into your page.

Many templates have multiple bespoke page templates, e.g. with or without a sidebar, with or without a featured image, with or without the navigation/header/title (useful for distraction-free landing pages) and fancy cover pages to name but a few.

11. I need a plugin

We’ve migrated dozens of websites that were bloated with activated plugins that were not really needed or used. Plugins and their dependencies can result in impaired functionalitity, and some are performance degrading while others may have privacy implications.

We look at all requests with an open mind. But we generally encourage users to achieve their goals without plugins, directing them to using the built in tools, the versatile Block editor and the functionality in the Template, sometimes this can be supplemented by linking to Jetpack and the limited suite of add-ons we provide (or just a sprinkling of css, which can be learnt in a few hours or days).

But if you really cannot do what you want to do, and can articulate what and why your site will be improved, we advise you prepare a statement of justification, perhaps describing the use cases that would be met by using such and such a plugin.

If you want us to look into a request you will need to pay an initial test installation and evaluation fee starting at £75. We’ll look into your request promptly but there are some barriers to overcome: it needs to work in a WP multisite environment; needs to be in the WP repository and support automatic updates; it must be actively maintained, well-supported and does not represent a security risk etc; it must not be full of bloat and irritating adverts. You get the gist. You may wish to undertake some tests yourself on a local installation of WP as the fee is non refundable. You will need to be on our top annual plan, which is £144.

12. I am struggling with images

Many users forget that galleries are the best way to show multiple images and spend hours trying to arrange individual images which stubbornly don’t want to be arranged. Using the block editor removes a lot of the frustration. If the template supports it, always use the featured image. This will make your display of news/updates/posts look the part in a list, your front page, in a syndicated feed. If Jetpack has been enabled, that will unlock swipeable galleries and more.

13. My question isn’t covered here

Ping us an email

Summary of options