CAN I HAVE A FREE SITE?

Yes. Free sites are limited to 250Mb of storage space (but pages and posts remain unlimited).

Most of our users start on free, and it is amazing what you can do. If you are not ready to commit, start with a free site.

I ALREADY HAVE A DOMAIN CAN I KEEP MY FREE SITE?

We have removed domain mapping from free websites – purchase a plan and we will re-instate the mapping.

Nota bene: domain forwarding will no longer work without us creating a certificate for you, which requires a paid plan.

CAN I CANCEL A PLAN?

Yes. But we cannot credit you with any unused time.

I NEED HANDHOLDING

The majority of our users are not experts, but many have got a long way without any support, so you can do it too.

However, if you are completely new to websites or want some hands on familiarisation / training at any point, we can arrange a session.

Booking a session can help concentrate the mind and even with a vague plan of action it is amazing what can be achieved in a few hours or a single day. With media assets, branding and content ready to go – we can help you get up and running very fast.

CAN YOU HELP ME MOVE MY SITE ELSEWHERE?

Yes, if you are minded to leave, we can give you full instructions on how to export  all your content as xml and then reimport it on your own hosting or local server.

We have have nursed numerous startups, said goodbye and then welcomed them back again when self hosting got too difficult.

CAN I INSTALL MY OWN PLUGINS & THEMES?

Not on our hosting setup. Our hosting is designed around the needs of customers for whom managing a website is challenging and who don’t know their SSH from their SFTP.

If you are developing a site for one of our clients, contact us first, it may save you a lot of time and energy. We can assist with xml imports from a number of formats. We may also be able to add functionality if we feel it would benefit the wider community and will not undermine the security and integrity of the network.

BUT ISN’T THE SOFTWARE FREE?

WordPress is opensource software, which is free to download. But running a server hosting environment has running costs, and then there’s additional costs for an IP address, backup, recurring software licences, and time to keep an eye on everything and help people out – so it all adds up.

We endeavour to keep everything up to date, with security updates applied and major releases applied within hours.

With ever more dependencies to keep on top of we are often tending to things while you sleep every day of the year.

IS MY SITE SECURE?

Defending the platform from hackers and investigating problems and issues arising now takes up much more time than before.

Keeping softwares up to date helps us combat many security issues, so if you have an older template or rely on functionality that has no current support, we will intervene and give you advice.

We have several means of defending your sites from brute force password attacks, blocking bad IP addresses, preventing more sophisticated attacks and controlling SPAM.

You can do your bit by ensuring you change passwords at intervals, use a unique one, never share it and use one of our Two Factor Authentication services.

We provide a free SSL certificate if you have a domain or subdomain mapped, but this requires a paid up plan.

Our setup is designed to help you with GDPR compliance.

QUESTIONS?

Drop us a line –

 ourlocality@sustainingdunbar.org